Overview
At EARRS INTERNATIONAL BEAUTY TRADING L.L.C, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This Refund Policy outlines the conditions under which you may return products, request refunds, or cancel your order. Please read this policy carefully to understand your rights and responsibilities as a cardholder.
Refund Process
If a refund is approved, it will be credited to the original mode of payment used during the purchase. Please allow 10 to 45 business days for the refund to be processed, depending on your credit card issuing bank’s policies.
Conditions for Returns, Refunds, and Cancellations
- Wrong Product Sent
If you receive a product that does not match your order, you are eligible for a full refund or an exchange. - Defective Product
Products that are found to be defective upon delivery may be returned for a refund or replacement. You must notify us within 7 days of receiving the product. - Product Damaged in Shipping
If your product arrives damaged due to shipping, please contact our support team immediately. You may be required to provide photos of the damage, and a full refund or replacement will be offered upon verification. - Tampered Product
If the product packaging appears tampered with or opened, you are entitled to a refund or replacement.
How to Request a Refund or Return
To request a refund or return, please follow these steps:
- Contact our customer support team at info@earrsinternational.com.
- Provide your order details, including the order number, product details, and reason for return.
- If applicable, attach photos or videos of the defective or damaged product.
Once your return request is approved, you will receive further instructions on how to return the product.
Cancellation Policy
Orders can only be canceled if the request is made before the product is shipped. Once the product is dispatched, cancellations are not possible, but you may return the product under the conditions mentioned above.
Important Notes
- Refunds will only be processed after the returned product is received and inspected by our team.
- Shipping costs for returning the product will be covered by us only if the product is defective, damaged, or incorrect. For other reasons, the customer may be responsible for shipping charges.
- Refunds are typically processed within 10 to 45 days, depending on the payment processor or bank.
No Refund Policy
If a product or service is non-refundable, it will be clearly stated on the product page or checkout process. It is the responsibility of the cardholder to review this information before completing their purchase.
Contact Us
If you have any questions or concerns regarding this policy, please contact our customer support team at info@earrsinternational.com.