At EARRS INTERNATIONAL BEAUTY TRADING L.L.C, we strive to provide the best shopping experience for our customers. However, we understand that situations may arise where you may need to cancel or replace an order. Please read our Cancellation Policy carefully to understand the conditions under which cancellations and replacements are allowed.
1. No Sharing of Debit/Credit Card Information
We value your privacy and security. Please note that:
• Earss will not, under any circumstances, share or pass on any debit/credit card details to third parties.
• All payment transactions are securely processed through trusted and secure payment gateways to ensure the confidentiality of your financial data.
2. Cancellation Policy
Cancellations can be made under the following conditions:
• Order Cancellation before Dispatch: You can cancel your order at any time before the item has been dispatched. A full refund will be provided in such cases.
• Order Cancellation after Dispatch: Once the product has been dispatched, cancellations are not allowed. In such cases, you may be eligible for a return or replacement if the product meets the return conditions mentioned below.
3. Conditions for Replacement
Replacements may be requested under the following conditions:
• Damaged or Defective Items: If you receive an item that is damaged or defective, you may request a replacement within 7 days of receiving the product. The product must be in its original packaging.
• Wrong Item Received: If you receive the wrong product, please contact our customer support within 7 days of receiving the item. We will arrange a replacement for the correct product at no additional cost to you.
• Size/Color Mismatch: If there is a size or color mismatch with the ordered product, a replacement can be requested, subject to stock availability.
4. Non-Cancellable Products
Some products may not be eligible for cancellation due to their nature. These include:
• Perishable items like food, flowers, or other consumables.
• Custom-made or personalized items.
• Products marked as “Final Sale” or “No Cancellation” on the product page.
Important Notice: If a product is non-cancellable or non-refundable, this information will be clearly displayed on the product page before purchase. It is the buyer’s responsibility to review the terms before making the purchase.
5. How to Request a Cancellation or Replacement
• To initiate a cancellation or replacement request, please contact our customer support team at +971 4 587 8566 or info@earrsinternational.com
• Please provide your order number and details of your request.
6. Refund Process
• If your cancellation or replacement request is approved, refunds will be processed within [x] business days.
• Refunds will be credited back to the original mode of payment used during the transaction.
7. No Cancellation Policy
In case the product or service does not allow for cancellations or replacements, this information will be made clear to cardholders before they make a purchase decision. We ensure that this is prominently displayed to prevent any misunderstandings or disputes.
Thank you for choosing EARRS INTERNATIONAL BEAUTY TRADING L.L.C. We aim to ensure your complete satisfaction with every purchase.
For any additional questions or assistance, please reach out to our customer service team.
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This policy complies with relevant e-commerce regulations and safeguards both customers and EARRS INTERNATIONAL BEAUTY TRADING L.L.C from any potential disputes related to cancellations and replacements.